Refund Policy: Pastor Nest

Effective date: {{EFFECTIVE_DATE}}

Last updated: {{LAST_UPDATED}}

1. Scope and consumer rights

This policy covers Pastor Nest subscriptions. Paddle is the seller of record for subscriptions and issues the invoice. Pastor Nest is the service provided by ZRN Holdings Pty Ltd trading as Codex Analytica. Nothing here limits Australian Consumer Law guarantees or other rights that cannot be excluded. Services must meet applicable guarantees including due care and skill and fitness for a disclosed purpose. Remedies depend on the failure and can include rectification, cancellation, a refund or compensation. Statutory remedies are not limited to 30 days.

2. First-payment refund promise

Request a refund within 30 days of your first subscription payment and we will refund that payment in full, including GST. This applies to Website A$49/month and Care A$99/month total, tax inclusive, one site per subscription, selected on 17 September 2026. Care scope and merchant eligibility still require confirmation. You do not need to prove a fault, accidental purchase or lack of use. We do not deduct payment-processing fees from this promised refund.

The promise covers the first subscription payment, not every renewal or a restart of the same subscription. Later payments remain subject to your statutory rights. Any separately quoted work must disclose its own refund terms before acceptance and cannot remove statutory rights.

3. Cancellation and hosting

Cancel at any time through the available account cancellation control or email support@pastornest.com. Cancellation stops future renewals. Hosting and access continue until the end of the paid period, which is the effective cancellation date. The site is then taken down. Outside the first-payment promise, we do not automatically issue a pro-rata refund for an unused part of a month unless required by law.

Content and media export is available on cancellation. Drafts and media are retained for 30 days after the effective cancellation date, then deleted. Backup copies rotate out within 30 days after deletion from active storage. If you want service to end immediately with a full refund, we will confirm the end date and export arrangements with you. A refund request does not waive access to your statutory remedies.

4. Free preview and trial

A private preview and a 14-day claimed editing trial are free. No permanent free hosting is included. The trial does not automatically charge you; you must explicitly authorize a paid subscription. There is no trial fee to refund.

5. Third-party payments

Domain registration is paid separately by you to your registrar. Giving, booking and newsletter links lead to external services. We do not process donations or refund transactions paid directly to those providers; contact the relevant recipient for their terms. This does not remove responsibility we may have under law.

6. Requesting a refund

Email support@pastornest.com with your account email, payment date and transaction reference if available. Do not send full card details. A reason is optional for the first-payment promise. We will confirm receipt, assess any statutory claim and advise the processing status. Refund processing is coordinated through Paddle. The sandbox refund workflow remains to be verified; this policy does not promise an automated refund endpoint or a processing-time guarantee. Refunds are intended to return to the original payment method, subject to verification of that workflow.

You may contact us for help without giving up your right to approach your bank, card provider or an applicable consumer authority. We do not require you to contact us before exercising those rights.